Troubleshooting common portal issues
Resolve common sign-in, missing-site, job, and DNS questions with safe next steps.
Sign-in or access denied
Use the portal link provided for your account and check that the correct identity is signed in. Do not repeatedly share or reuse a private login URL. If access remains blocked, contact support with the approximate time and the displayed message.
Site or action is missing
Check the selected account and site. Some actions are permission- or service-dependent. If the site is still absent, ask support to verify the account association; do not attempt to access another account’s resources.
Job appears stuck or rejected
Capture the visible status and error, then check Recent jobs. Avoid submitting the same operation repeatedly, especially for clone/sync or recovery. Support may need to review the request before it can continue.
Domain does not resolve
Check the intended hostname and the change record, then allow for DNS caching. If the value is correct but the problem persists, send support the hostname and timestamps—not credentials or registrar login details.